services / Chatbot Development for Telegram, Instagram & Viber

Chatbot Development for Telegram, Instagram & Viber

A chatbot is a manager that never sleeps. We automate support, sales, and lead collection in messengers.

🔍 What is chatbot development?

Chatbot development is the process of creating virtual assistants that can communicate with users via text or voice. Bots can answer questions, help with choices, place orders, collect data, or perform internal tasks. They can be integrated into websites, Telegram, WhatsApp, Facebook Messenger, CRM, or voice services

🧩 Chatbots are useful for businesses in the following areas

Customer support

Automated chats and voice bots handle typical requests 24/7: tracking order status, answering frequently asked questions, filling out forms

E-commerce

Chatbots can act as personal assistants: they help users find the right product by parameters, explain payment and delivery terms, place orders, and send tracking information

Medicine

Digital assistants automate doctor appointments, reminders, and provide patients with basic information such as opening hours, services, and preparation for procedures

Education

Bots in educational projects help with course navigation, answer administrative queries, conduct mini-tests or surveys to test knowledge, and collect feedback

Real estate

Automated scenarios allow you to quickly collect contact details of a potential client, find out their needs (location, budget, type of property), and automatically schedule a meeting or a showing

HR

HR bots accompany newcomers in their first days: they send instructions, introduce company policies, and answer frequently asked questions about sick leave, vacations, and documents

⚙️ Full cycle of chatbot development

Analysis of business processes and company goals

We start with a detailed study of the business: we define tasks, understand the audience, and analyze typical communication scenarios. We create a list of functions that can be automated and describe how the bot will improve customer interaction, increase efficiency, and save resources.

Development of bots for websites and messengers

We create bots for Telegram, WhatsApp, Facebook Messenger, Instagram, as well as for implementation on a website. We choose the best platform for the task: from a simple constructor to a fully custom solution with flexible logic, backend, and integrations.

Integration with CRM, Google Sheets, and APIs

We connect bots to internal systems: CRM, Google Sheets, ERP, payment services, or third-party APIs. Thanks to this, chat requests are immediately recorded, processed automatically, or transferred to the right employee. The bot becomes part of the business process.

Using platforms or custom development

For a quick launch, we implement solutions based on ManyChat, Chatfuel, or Dialogflow. For complex tasks, we create custom bots with unique functionality. We take into account the budget, timeframe, and requirements for scaling, security, and future support.